What do you do when one of your key clients asks if you would be able to set up a “call center” to handle a large amount of customer inquiries? Simple. You create a new company, call it Beach City Customer Care, hire the friendliest and most efficient and knowledgeable professionals available, and answer the question by saying, “Yes, we can!”
Beach City Customer Care handles personal calls from your customers on dedicated phone lines. We answer questions regarding:
• Nutritional information
• Coupon availability
• Store locater information
• Recipe suggestions
• Dreaded customer complaints
Then, we follow through to report the call and to get to the bottom of the concern. Daily, weekly, and monthly reports are routinely generated, but emergency calls are also made when we don’t know the answer or there’s a problem about which you should know.