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Shipping & Returns

100% Product Guarantee

We guarantee your satisfaction 100%. If there is any problem or question regarding your shipment, please contact us immediately by phone at (855) 868-2802 (Monday - Friday, 8 am – 5 pm PT, Saturday & Sunday closed) or by e-mail (admin@traderbob.com).

Shipping

Roberts Company will ship your order on the same day your method of payment clears the bank (credit card / PayPal / money order / cashier’s check – same day). If you order an item that is not in stock, we will notify you of the delay as soon as we receive your order.  We won't charge you until your item has been shipped.

Standard Ground Shipping

Standard Ground shipping is available to all 50 states and APO/FPO addresses. Orders placed with Standard Ground shipping usually ship the next business day and typically arrive in five (5) to seven (7) business days. Shipments to the Continental US (not including P.O. Boxes) are sent via UPS Ground. Shipments to Alaska, Hawaii, and post office boxes are sent via USPS. Shipments to APO/FPO address are included in the AK, HI and P.O. Box rates and are shipped via USPS.

UPS 2nd Day Air

UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping will typically ship the next business day and arrive in two (2) to three (3) business days.

UPS Next Day Air

UPS Next Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping will typically ship the next business day and arrive in one (1) to two (2) business days.

International Shipping

Standard and expedited international shipping is available. Standard International is USPS Priority Mail International and will typically ship the next business day to arrive in six (6) to ten (10) business days. Expedited International is USPS Express Mail International and will typically ship the next business day to arrive in three (3) to five (5) business days. Rates can be viewed in the cart for Canada and other International shipments.

If you have specific questions about your order, please call our Customer Service Desk at (855) 868-2802 Monday through Friday, 8 a.m. – 5 p.m. PST. 

Return Policy

Roberts Company strives to provide excellent Customer Service, and we will do whatever we can to ensure your satisfaction. Should you feel the need to return an item, contact Customer Service first, and we will arrange for return shipping at no cost to you.

If you return items without contacting Customer Service first, you may be subject to paying the return shipping costs. You can contact our Customer Service office at (855) 868-2802 (Monday - Friday, 8 am – 5 pm PT, Saturday & Sunday closed) or by e-mail (customerservice@traderbob.com).