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PROGRAM FULFILLMENT

Does your program involve an allowance, a coupon, or an introductory offer?  Who in your organization takes the time to understand the technicalities of your programs and make sure all performance requirements have been met? 

Here are a few of the services we offer to help you continue building the goodwill your program has started:

• Coupon redemption - We scrutinize every coupon to make sure performance requirements have been met.

• Check request generation - Once the coupon has been approved, we help you get the paperwork completed for your own finance department.

• Response letter - We generate your “form” letter (complete with your scanned signature), include a redemption check and additional information, and send it to your interested customers while they are still interested!

• Report - We recap the results of your program to give you a top-line view of the success and areas for improvement.  Which market segment responded well?  Which broker is working operator programs the best?  Do hospitals really respond to coupons better than country clubs, office coffee distributors, or deli operators?  You’ll know by glancing at a Roberts Company report!

• Visa / MasterCard / American Express / Discover – Roberts Company routinely processes incoming orders and works directly with the client’s bank to ensure timely, legal deposits of funds.